Liz & Chuck Kauffman, Seattle, Washington
"I am writing to tell you about the exceptional experience we had with Robert Bertrand, one of Coldwell Banker's agents. My husband and I were on a cruise stopping in Puerto Vallarta earlier this year. Since we had been to Puerto Vallarta on a number of occasions over the years we decided to look at condos during this visit. I got Robert’s name off the internet, contacted him and gave him the rough criteria that we were looking for in a condo. After picking us at the cruise terminal, he took us to four or five excellent properties one of which we fell in love with; made an offer and purchased. Of course, we were back on a cruise ship a few hours after our whirlwind tour, so a lot of things were handled via emails, faxes and telephone when we returned to Seattle. We are both familiar with buying condos but this was a totally different experience. Robert led us through every step of the way explaining the process required to buy in Mexico and answering our many questions. He made the transaction very easy and told us to let him know when we would be back in Puerto Vallarta. He kept us informed every step of the way which is in direct contrast to our experience here in the States when we were selling one of our condos.
We returned to Puerto Vallarta on April 26th and the next day Robert took us to have our telephone changed into our names and to deposit some money on the account. This would have been extremely difficult to do on our own. He then returned a few days later repeating the process with the electricity. He had told us when we left on the ship that the transaction did not end when he had sold the property and he followed through. I can't say enough about Robert’s professionalism, knowledge and customer focus. I would not hesitate to recommend him to anyone buying property in Puerto Vallarta. I notice that Coldwell Banker has a great new website. Please feel free to display our comments about Robert on the website."